We operate as Zone Outdoor Fitness Ltd, a company registered in England & Wales under company number 07990535 with its registered office at 55 Highworth Avenue, Cambridge, CB4 2BQ.
If you’d like to hear more about us, if you have a complaint or want to provide any specific feedback then please email [email protected]
Monthly membership fees
You need to pay your full monthly membership fee in advance (for the month to come). Payment will be taken from your bank account on the same day each month starting on the date you choose to sign up on.
Missing membership fee payments
If you don’t pay your membership fee on time, we or our processing agent will e-mail to tell you. You will be charged a one-off non-payment fee of £15. You will not be able to attend classes until you have paid what you owe us.
If you still don’t pay, you are breaking this agreement. We could refer missed payments to a debt collection agency and claim compensation from you for an amount equal to the total membership fees, including fees you owe for the rest of the minimum term or if the minimum term has expired, the notice period.
Pay-as-you-go membership payments
All pay-as-you-go session blocks must be used within 6 months of purchase.
We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes. If we increase your membership fees (excluding VAT) by more than the rate of inflation plus 5% in any six month period then you can cancel your membership by giving us seven working days written notice.
Free Trial Terms
Free trial classes at Zone Outdoor Fitness Ltd are only eligible for new members.
A free trial voucher may only be used once per person within a 12 month period, and at the sole discretion of Zone Outdoor Fitness Ltd.
To register for a free trial, Zone Outdoor Fitness Ltd requires members to submit their contact details and to complete a medical PAR-Q form, available for download with registration or upon arrival at class.
Zone Outdoor Fitness Ltd reserve the right to withdraw or modify the Free Trial and its terms at any time, without prior notification and with no liability.
Membership Cancellation and Suspension
You may cancel your membership at any time by giving us notice before your subsequent payment is due to leave your account. You may notify us of your cancellation by email to inf[email protected]. A confirmation of your cancellation will be emailed to you; if you do not receive this within 48 hours of cancellation please email us again to ensure your cancellation has been processed.
We can put your membership on hold if you have developed an injury or medical condition which will stop you attending classes or bootcamps. We will require a doctor’s certificate, in order to place a membership on hold. Memberships can only be put on hold for full calendar months and at least seven working days notice must be given prior to the end of the month to do this. Your membership will then stop from the first day of the new month.
If any arranged Personal Training session is cancelled by the client with less than 24 hours notice, full charge for that session will be taken.
Gift vouchers may be purchased from Zone Outdoor Fitness Ltd for training, events and other programmes. These must be fully redeemed, with all training, treatments, events or other programmes completed, within six months of the date on which they are issued.
Refunds for training, events or other programmes are not given other than in the case of an error on our part. If you sign up for a monthly membership and do not use it, we regret we are unable to offer a refund for unused sessions. Memberships can be cancelled at any time by emailing us at [email protected]
If you are injured and unable to train, please contact us immediately; we will be able to put your membership on hold and credit you with time for unused paid membership on your return.
Training Membership Conditions
You may train at any Zone class in the country so long as your membership is paid up to date.
Members must be 18 years or over.
All clients undertake all training at their own risk. You should always discuss any new exercise regime and participation in our training sessions, treatments, events and other programmes with your GP. If you decide to participate in any of these activities and/or use any equipment and machinery without the approval of your doctor, you will assume all responsibility for your participation in the activities, and use of any equipment and machinery in the activities.
It is your responsibility to advise your trainer or practitioner of any health issues or injuries that may impact your ability to undertake any or all of the training before each training session commences. If you experience any symptom or injury during a session you must immediately notify the trainer or practitioner.
In consideration of being allowed to participate in the activities, events and programmes of Zone Outdoor Fitness Ltd and to use the facilities and equipment owned and/or under the control of Zone Outdoor Fitness Ltd or our staff, in addition to the payment of any fee or charge, you waive, release and forever discharge Zone Outdoor Fitness Ltd from any and all responsibility or liability for injuries or damages resulting from your participation in any activities or your use of equipment or facilities in the above mentioned activities.
Strength, flexibility and aerobic exercise, including the use of equipment, in the outdoors, are potentially hazardous activities. Exercise and fitness activities involve a risk of injury and even death. You are voluntarily participating in these activities and using equipment and facilities and by doing so you confirm your agreement to assume and accept all and any risks of injury or death.
You have the right to request advice from any of the Zone Outdoor Fitness Ltd staff, at any time, in relation to the activities and exercise being undertaken and, but not exclusively, their suitability for you, with particular regard to your health, safety and clothing. If you choose not to take advice, or to disregard any advice so given, you do so voluntarily and accept liability for all resulting injuries or damage.
By participating in a Zone Outdoor Fitness Ltd training session, event or other programme, whether by free trial or payment, you declare yourself to be physically sound and suffering from no condition, impairment, disease or infirmity or other illness (other than those declared on your completed medical questionnaire) that would prevent your participation or use of equipment or facilities except as herein stated.
Zone Outdoor Fitness Ltd cannot accept responsibility for valuables left in instructors’ bags, or left at meeting points for classes.
Using our Website
i. You agree to use our website in accordance with these terms and conditions, only for lawful purposes and in a way which does not infringe the rights of anyone or restrict or inhibit anyone’s use and enjoyment of the website. If you don’t comply with these terms and conditions, we may deny you access to our website.
ii. You may download and print content from our website only for your private, personal and non-commercial use. We do not guarantee or warrant that any material available for downloading is free from infection, viruses and/or other contaminating codes.
iii. You agree to provide information that is truthful and accurate. You agree to use the registration forms on our website to make only genuine bookings for you, or for other persons for whom you are authorized to act.
iv. You will not use the website to transmit via any means any material that is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene or profane.
v. You agree not to reproduce, distribute, modify or re-post our content on another website, frame or mirror our website or link to our website without our prior written consent.
vi. You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law.
vii. We try to update our website regularly, so we may have to suspend access, service or functionality on our website from time to time, without notice. If required, we may have to close our website indefinitely. We will not be liable if, for any reason, our website is unavailable at any time or for any period of time.
viii. Some of the images that appear on our website are generic images: not all images of parks on a venue’s page of the website may be of that specific venue.
ix. As information or data transmitted to or from our website passes over public telecommunications networks, we can’t promise that the operation of our website will be secure, confidential, uninterrupted or error-free. You agree not to do anything that does or may interfere with the proper working of the website including but not limited to tampering with, or hacking into, the website or the servers on which it resides.
x. The English courts will have non-exclusive jurisdiction over any claim related to a visit to our website.
i. We own, or are the licensee of, all intellectual property rights in the content of our website, publications and marketing, including but not limited to text, photos, graphic designs, images, audio, video recordings and any data entered or stored by you (the intellectual property rights in which you assign to us).
ii. Use of our website, publications and marketing does not give you any right to use or reproduce any of its content or the trademarks on it.
iii. Our website, marketing and publications may contain links or references to third party websites and resources. We have no control over the contents of those websites, resources or third parties and accept no responsibility for them, or for any loss or damage that may arise from your use of them. We do not review, censor, approve, edit or endorse any information placed on third party websites or resources.
i. The material in our website, marketing and programmes is provided without any guarantees, conditions or warranties, including warranties of merchantability, non-infringement of intellectual property, fitness for purpose, or accuracy or completeness of any information.
ii. To the extent permitted by law, we and third parties connected to us exclude:
iii. all conditions, warranties and other terms and conditions which otherwise be implied by statute, common law or the law of equity; and
iv. any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
v. Except as expressly set out in these terms and conditions, all representations, warranties, conditions and other terms and conditions implied by statute, common law or otherwise are excluded to the fullest extent permitted by law. However, nothing in these terms and conditions is intended to exclude our or your liability for death or personal injury arising from negligence.
vi. Commentary and other materials posted on our website do not amount to an offer to contract or advice on which reliance should be placed, and we do not intend that you should interpret it as such. We disclaim all liability and responsibility arising from any reliance placed on such materials by anyone visiting our website, or by anyone who may be informed of any content on our website.
From time to time, we may update and change these terms and conditions without notice. You’ll always find the latest version of these terms and conditions on the www.zoneoutdoorfitness.com website. Your continued attendance at our training sessions and/or use of our website will indicate that you accept and agree to any amendments.
Survival & Jurisdiction
If any of these terms and conditions is held to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these terms and conditions will continue in full force and effect.
These terms and conditions of use will be construed in accordance with, and governed by, English law.
You agree that any of our related companies may rely on and enforce these terms and conditions, but otherwise we, and you, agree that no other third parties are to be given any rights under the Contracts (Rights of Third Parties) Act 1999.